HostPapa Review

Introduction

HostPapa has been operating as a web hosting service for over 14 years and they’ve had such a meteoric rise that customers couldn’t write a bad review. This company has never seen itself as solely a web hosting service but more of an online presence accelerator for small businesses. HostPapa aims to provide the easiest possible interface, making their business highly accessible to everyone which is the reason they run over 500,000 websites in the United States and Canada. However, this company also prides itself on its uptime as well as dozens of different tools their customers can use when they want to perform a certain function in their website. These include CRM tools, automatic backups, unlimited storage capacity, a dedicated account manager and many other features that make life easier for the HostPapa customer.

One of the most notable features HostPapa holds is their award-winning customer support, the notable PapaSquad, which has constant support available throughout the year – customers can contact them every hour of any day. Additionally, HostPapa provides an easy to use drag-and-drop website builder that allows for the effortless creation of websites, whether it’s just one or dozens of them. This service has locations in 18 different countries but also provides four different language options for their support channels – people that speak English, Spanish, German or French can communicate with the service on their native language. Finally, HostPapa were the first hosting company to go completely green, getting all their power from renewable energy.

Services and Features

HostPapa offers several types of hosting, aiming to fulfil almost every need in the web hosting market. First of all, they offer a shared wosting plan ideal for basic websites or small businesses. Additionally, they offer a separate WordPress hosting category that offers web hosting for WordPress websites, providing a zero-click WordPress install on the customer’s website. Next, HostPapa offers eCommerce hosting which is ideal for growing small stores into bigger ones through an increasingly impressive series of tools and provided power. Finally, this web hosting service offers high quality VPS hosting which offers the customer more and more tools, benefits and most of all – power, as the plans come increasingly loaded with tools.

Shared web hosting

HostPapa’s Shared web hosting offer consists of three different plans, each with a specific use and specific tools and power available. First of all, their Starter plan comes with two websites instead of one, which is standard for the industry, making this a major selling point for HostPapa. Next, this plan provides the customer with a free domain registration, 100 GB of SSD storage as well as unmetered bandwidth, a 99.9% uptime guarantee, a free website migration, Cloudflare CDN and one-on-one training, as well as a free Let’s Encrypt SSL, cPanel, 24/7 support and a 30-day money-back guarantee. As a cherry on top, this plan also includes the Starter plan website builder, CloudLinux servers and Softaculous with over 400 free apps. All of these features provide more than enough power for a single website – or a couple of them! Next, the Business shared hosting plan claims to be ideal for small business, so it comes with unlimited websites, SSD storage as well as unmetered bandwidth and all the other features from the Starter plan. Additionally, this plan has unlimited email account, MySQL databases, add-on domains and twice as many CPU and MySQL resources. Finally, the Business Pro plan includes all of the aforementioned features in the Business plan, adding performance enhancements such as fewer accounts per server, unlimited page Website Builder upgrades, four times the power of the Starter plan, extra fast servers and up to 300% performance improvement. This plan also has several security enhancements such as an automated website backup, the Protection Power Pro, domain privacy and a premium Wildcard SSL.

WordPress hosting

WordPress hosting plans consist of the basic shared web hosting plans plus several features specifically designed for WordPress. For the first plan, WP Starter, in addition to all the features from the Starter plan, the customer has access to 100 email accounts, Jetpack Free pre-installed, WP Super Caching, pre-installed Wordpress with a free WordPress transfer if you already have a website, free HTTP/2 and enhanced SSD drives. The second plan, WP Business offers all the features from the WP Starter and Business shared hosting plans, as well as unlimited email accounts and some advanced WordPress features such as unlimited WordPress websites, add-on domains, email accounts and double the CPU and MySQL resources available. The third plan, the WP Business Pro offers unlimited SSD storage on top of all the features in the WP Business plan and the shared web hosting Business Pro plan. However, this plan comes with some more interesting features – Jetpack Premium comes pre-installed which saves the customer $99 per year and a SEO optimized plugin is added as well.

eCommerce hosting

eCommerce hosting is one of the strongest points of HostPapa web hosting, offering a large variety of options that can be composed together to fit any customer’s needs. eCommerce hosting can help customers set up their own web stores on their websites for commercial goals. This web hosting offer is divided into four plans – the Bronze, the Silver, the Gold and the Diamond plan. All plans have 0% transaction fees, unlimited products and Google Analytics. The Bronze plan is perfect for starting a nice online store and comes with unlimited storage and unmetered bandwidth but it doesn’t offer shipping options or any payment options besides the standard ones and Paypal. Next, the Silver plan offers Google Shopping, vouchers, coupons as well as all payment methods and shipping options. Following that, the Gold plan allows customers to sell on eBay and Amazon. Finally, the Diamond plan adds unlimited API calls and sales, as well as private app access.

VPS hosting

HostPapa offers five VPS hosting plans – the Plus, the Pro, the Premium, the Ultra and the Extreme plan. All plans come with a managed VPS and essential features, which comprise of cPanel/WHM, root level access, two dedicated IP addresses, improved SSDs, a 99.9% uptime guarantee as well as a money-back guarantee, unlimited domains (even wholesale!), a free VPS migration, private nameservers, a SolusVP VPS panel, Let’s Encrypt SSL and Softaculous 400+ free apps. Let’s break the plans down one by one. The Plus plan comes with a 4-core CPU, 50 GB of SSD storage, a terabyte of transfer capacity and 1.5 GB of RAM. The Pro plan comes with double the RAM, storage and transfer capacity, coming with 3 GB of RAM, 100 GB of SSD space and 2 full terabytes of transfer. Next, the Premium plan comes with an 8-core CPU, 6 GB of RAM, 200 GB of SSD space and the same 2 terabytes of transfer capacity. Following that, the Ultra plan has increased RAM, up to 12 GB, increased SSD storage up to 500 GB and increased transfer capacity up to 4 TB. Finally, the Extreme plan comes with an astounding 12 CPU cores, 24 GB of RAM memory, a full terabyte of SSD storage and 8 terabytes of transfer capacity. If that doesn’t scream ‘power’, nothing does!

Pricing

HostPapa generally has low prices, but the various added features can rack up a price tag worthy of contemplation. That being said, their plans are very well priced and customers get a lot of value out of even the weakest and smallest plans. Let’s see how they stack up.

Shared web hosting prices

  • Starter plan - $3.95 per month, down from $7.99.
  • Business plan - £3.95 per month, down from $12.99.
  • Business Pro plan - $12.95 per month, down from $19.99.

WordPress hosting prices

  • WP Starter - $3.95 per month, $8.99 on renewal.
  • WP Business - $5.95 per month, $13.99 on renewal.
  • WP Business Pro - $12.95 per month, $21.99 on renewal.

eCommerce hosting prices

  • Bronze plan - $19.99 per month.
  • Silver plan - $39.99 per month.
  • Gold plan - $79.99 per month.
  • Diamond plan - $139.99 per month.

VPS hosting prices

  • Plus plan - $49.99 per month, first month for $19.99.
  • Pro plan - $79.99 per month, first month for $39.99.
  • Premium - $149.99 per month, first month for $109.99.
  • Ultra - $199.99 per month, first month for $149.99.
  • Extreme - $299.99 per month, first month for $249.99.

Performance and Uptime

HostPapa reports a slightly above-average uptime for the hosting industry, which is still pretty great as they guarantee a 99.9% uptime with all of their hosting plans. From 2017 to 2019, they only had two months when the average uptime was less than 99.9%, while also having six months with zero uptime. Their average uptime as of the moment of writing is 99.96% which is in the top 10 highest uptimes in the web hosting industry. Additionally, HostPapa has decent loading speeds, averaging at about 886ms with 890ms being the industry average. However, this company has been known to provide services down to 624ms, much faster than their average! Compared to other web hosting providers, this company falls straight in the middle – not great, not terrible. However, they more than make up for it with their many features which are there to help anyone that wants to improve their website. Reliability isn’t a problem for HostPapa and neither is speed – unless you’re really unlucky!

Pros and Cons

Pros

  • Great uptime!
  • Additional security features!
  • 30 day money-back guarantee!
  • Fantastic customer support!
  • Lots of value for your money!
  • Affordable!

Cons

  • Loading speeds may slow down.
  • Upsells and renewals drive the prices up.

Help and Support

HostPapa offers some of the best customer support teams in the word – the Papa Squad. However, the experts are the last stop on a journey that already solves most of the problems. First of all, if the customer is having difficulties, they can browse the gigantic library of self-assistance videos to find an answer to their question. Next, if that doesn’t work, HostPapa provides several avenues of contact such as phone, email, fax and actual mail! This service provides phone support in 18 different countries but they also offer their services in four languages too. When a customer connects to the support system, they are linked in a one-on-one session with a Papa Squad expert who will do everything in their power to solve your problem. The HostPapa customer support team is one of the best and most experienced in the world, having been expertly trained to perfection and even winning an award for their professionalism! While hosting problems may arise from any possible direction, with HostPapa they cannot be security-based due to the amazing and proactive security features provided by the company.

Conclusion

In the past 15 years, HostPapa certainly grew up – from the fledgling one-person company in 2004 to the giant that services half a million websites in 2019. This type of rise doesn’t come easily nor does it come without its demands, which HostPapa has seemingly fulfilled. Their service is quick and simple and they know their target audience excellently. This allows the HostPapa team to maximize profits while also delivering great value to their customers, value that they can’t find anywhere else. Furthermore, as HostPapa is focused on providing for small businesses online, they make sure to include features that businesses, as opposed to individuals, would appreciate. This means more power, more capacity, more memory, and the numbers look very impressive when you compare them to other web hosting services. HostPapa provides the ultimate in web hosting technology when you don’t want to run your website yourself, as they offer managed or semi-managed options for most of their web hosting plans. Where other hosting providers would raise prices for the provided service, HostPapa keeps the prices low and yet still provides more options than comparable plans in other companies.